Free cancellation: You can cancel your ride for free within 30 minutes of booking a BT Cab, as long as the BT Cab Team does not receive the security deposit at the same day.
Cancellation fee: You'll be charged a $6 cancellation fee if you cancel:
After 30 minutes of booking a BT Cabs
Once the security deposit is done
Delivery BT Cab & Driver no-show: If BT Cab driver's estimated arrival time (ETA) has passed by more than 30 minutes and they haven't shown up for delivery, you can cancel without a fee.
Here are some additional things to keep in mind:
The 30-minutes cancellation window doesn't apply to the time the driver face nature disaster and spend more time.
The fee depends on various factors like location, wait time, and how far the driver came towards you.